We process all of our orders within 2-3 Business Days after your order is placed.
Orders are processed in the order they are received.
Express shipping rates are available for US, additional shipping methods may be selected at checkout.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
Tracking your Shipment
Shortly after placing an order with us, you will receive an email confirming your order. Then in the next 1-2 Business days you will receive an additional email including your tracking number.
*Note: Please allow up to 48 hours after receiving your tracking number for the tracking to show updates.
If you have any questions or concerns regarding your package please contact the designated shipping courier for more information.
Shipping Fees
Shipping fees are non-refundable. If you refuse any shipments from Silky Me, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any refund issued.
*We will ship to PO Boxes. However, expedited shipping is not available to a PO Box.
Processing Time
All orders are subject to a processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier.
Depending on a number of factors, standard orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
Delivery
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. *Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
The courier collects signatures on all packages upon delivery to eliminate possibility of the package being delivered and yet not received by customers. Therefore, we do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We don't issue refunds/credits for packages that the carrier confirms as being delivered.
Estimated Shipping Times:
*ALL SHIPPING TIMES ARE ESTIMATES AND MAY CHANGE DUE TO UNFORESEEN CIRCUMSTANCES
Method
Cost
Delivery Time
Free Standard Shipping (USA)
FREE
*2-5 Business Days
Expedited Shipping (USA)
**
*1-2 Business Days
Priority Shipping (USA)
**
*1-2 Business Days
FAQ
Keep track of your order through the provided tracking number. If you have any questions or concerns with your package, contact the third party courier.
We are unable to make changes to orders once they have been placed in our system.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We process all orders within 2-3 business days. Go through the checkout process for the most accurate shipping times in your destination.
We offer free shipping worldwide!
We ship from multiple warehouses based in the USA.
Silky Me is not responsible for any customs and duties fee.
Silky Me is not responsible for lost or stolen products. Please contact the third party courier to file a claim.
Please allow up to 48 hours for your tracking information to update. If there has still been no movement beyond the 48 hour window, you can always send us an email at hello@silkyme.co
At this time we only offer shipping within the US. But stay updated for news on when our worldwide shipping goes live! (which is sooner than you think!)
Shipping labels are generated according to client's submitted shipping information. If you have submitted an incorrect address, please email hello@silkyme.co immediately with your Order Number and the correct address.
If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes.
FAQ
Keep track of your order through the provided tracking number. If you have any questions or concerns with your package, contact the third party courier.
We are unable to make changes to orders once they have been placed in our system.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We process all orders within 2-3 business days. Go through the checkout process for the most accurate shipping times in your destination.
We offer free shipping worldwide!
We ship from multiple warehouses based in the USA.
Silky Me is not responsible for any customs and duties fee.
Silky Me is not responsible for lost or stolen products. Please contact the third party courier to file a claim.
Please allow up to 48 hours for your tracking information to update.
If there has still been no movement beyond the 48 hour window, you can always send us an email at hello@silkyme.co
At this time we only offer shipping within the US. But stay updated for news on when our worldwide shipping goes live! (which is sooner than you think!)
Shipping labels are generated according to client's submitted shipping information. If you have submitted an incorrect address, please email hello@silkyme.co immediately with your Order Number and the correct address.
If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes.
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