

Frequently Asked Questions
Frequently Asked Questions
About Silky Me
Silky Me™ Pro is a life-changing hair removal device that is proven to give confidence boosting results.
It uses Intense Pulsed Light (IPL) technology to get rid of unwanted hair. Unlike other hair removal techniques
that are temporary solutions, Silky Me provides much longer lasting results by getting to the root cause of the problem; the hair follicle.
Silky Me™ releases light energy, which travels down the follicle, safely heating the hair up along the way.
As soon as it reaches the follicle, the heat is strong enough to prevent it from growing the hair semi-permanently.
Silky Me Pro is suitable for both men and women. However, this device is not recommended for those with certain health conditions.
*Do not use Silky Me if:
- You are under the age of 16.
- You are Pregnant or breast-feeding.
- You have Epolepsy or light-induced seizures or migranes.
- You have history of kelodial scar formation, photosensitivity.
- You are taking medication that makes the skin more sensitive to light.
- You are not a Skin Tone and Hair Color match (Refer to the next question for more info)
*Do not use Silky Me on:
- Burned or tanned skin
- Tattoos, dark freckles, birthmarks or moles.
- The head, ears, neck, nipples or genitalia.
- Any active skin condition including acne, sores, psoriasis, eczema, burns and rashes.
As much as we want Silky Me to work for everyone, light based hair removal methods such as Silky Me or Clinical Laser can only work on certain skin tones and hair colors. The reason has to do with the pigmentation in skin and hair.
We are working closely to try and make Silky Me available to all skin tones and hair color in near future, however, for now please view the chart to see if Silky Me Pro is the right fit for you.
HAIR COLORS | SUITED | SKIN TONES | SUITED |
---|---|---|---|
White/Grey | No | Fair | No |
Light Blonde | No | Light | Yes |
Light Brown | Yes | Medium | Yes |
Brown-Dark Brown | Yes | Medium Deep | Yes |
Black | Yes | Deep | Yes |
Auburn-Red | No | Rich | No |
Silky Me Pro can be used all over the body and on the face. *Do not use on head, ears, neck, nipples or genitalia.
The majority of users report no pain at all; instead, most report feeling a slight sensation of heat and tingling when a light pulse is emitted.
Users with thick and dark hairs may feel slightly more, but this subsides once the hair removal session is completed.
For your convenience, this device has five energy levels that can be set according to your own sensitivity and tolerance.
Furthermore, Silky Me Pro features our exclusive Sensa Ice technology, which cools down the treatment area during the hair removal process making each treatment virtually painless.
Please Note: It's important that you don't treat the same area more than once per treatment session as this increases the likelihood of adverse effects.
For better results and a better experience, we recommend you shave before and in-between treatments.
However, we do not recommend waxing, because the hair shaft will be removed and therefore cannot be treated. Also, do not pluck or tweeze the hair out.
Typical hair removal plan during a full hair growth cycle:
Treatments 1 to 3: Do one treatment every week.
Treatments 4 to 9: Do one treatment every 2-3 weeks
Treatments 9+: Do one treatment every 2 months or Treat as needed, until desired hair removal results are achieved.
Due to hormonal changes during adolescence, treatments may be less effective to those going through puberty. As a general guideline, we recommend individuals under the age of 16 avoid using the Silky Me Pro.
There is no maximum age for adults who want to use the device.
Silky Me Pro is gentle and precise. It's designed to be suitable for at home use, so it’s 100% safe on the skin. This means it is suitable for sensitive skin types too!
Avoid flashing over any active skin conditions (burns, eczema, psoriasis sores, etc.)
The time it takes for full hair removal can vary depending on the area of the body that is being treated. Roughly 10-20 minutes.
Do you want to remove hair quickly? Silky Me Pro can produce individual light pulses at automatic intervals. This gliding method is unique, ultra-fast and you can simply glide the device over your skin. With this method a full-body treatment takes less than 20 minutes.
Yes, with Silky Me, safety always comes first. The Silky Me Pro has been put through rigorous testing to ensure safe, long-term operation.
The energy level used by over the counter IPL devices such as Silky Me are considered 100% safe by FDA.
Furthermore, Silky Me utilized double UV protection films to give you extra assurance when it comes to safety.
Silky Me Pro has passed CE certification which indicates conformity with health, safety, and environmental protection standards.
As with any light-based or laser hair removal device, results are not immediate. In fact, hair may sometimes appear to be growing back after a hair removal session, but typically after two weeks many of these hairs will simply fall out.
Hair grows in three different stages and only hairs in an active growth stage will be affected. Thus, hairs that are not active cannot be targeted. This is one of the main reasons why multiple sessions are required to achieve the desired result.
Skin Type, Hair Color, Genetics and other factors play a major role in when you see result but you should be able to see results within 4 to 12 sessions. Majority of customers see results within 4 weeks.
If 4 weeks passed and you do not see a major result, do not give up, continue the treatments up to 12 weeks. If in a very rare case you have done 12 sessions following the schedule provided in the User Manual and you still see no result, please contact us hello@silkyme.co to further assess your results and provide 1 and 1 consultation.
Orders/Shipping
We ship from multiple warehouses across the USA.
We ship from multiple warehouses across the USA.
We are located in Vancouver BC Canada and Sunny LA!
We currently offer free standard shipping on all Silky Me Pro orders.
Silky Me is not responsible for any customs & duties charges.
We accept Visa, PayPal, Mastercard, Amex, Discover, Diners Club, Apple Pay, Google Pay & Shop Pay.
*To process payments with Visa Debit, use PayPal.
Unfortunately we can only allow (1) coupon code per order. If you attempt to use more than one, the best code will be applied.
At this time we only offer shipping within the US. But stay updated for news on when our worldwide shipping goes live! (which is sooner than you think!)
Please allow up to 48 hours for your tracking information to update. If there has still been no movement beyond the 48 hour window, you can always send us an email at hello@silkyme.co
We are unable to make changes to orders once they have been placed in our system.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Silky Me is not responsible for lost or stolen products. Please contact the third party courier for info on your package.
Shipping labels are generated according to client's submitted shipping information.
If you have submitted an incorrect address, please email hello@silkyme.co immediately with your Order Number and the correct address.
If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes.
We process all orders within 2-3 business days. Go through the checkout process for the most accurate shipping times in your destination.
Returns/Warranty
Yes, we do! We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-day 100% Money-Back Guarantee.
We offer a 12 month warranty that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at hello@silkyme.co
We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-day 100% Money-Back Guarantee.
Keep track of your order through the provided tracking number. If you have any questions or concerns with your package, contact the third party courier.
Our online agents are available 24/7 on our website chat support. Or you can reach us at hello@silkyme.co.
About Silky Me
Silky Me™ Pro is a life-changing hair removal device that is proven to give confidence boosting results.
It uses Intense Pulsed Light (IPL) technology to get rid of unwanted hair. Unlike other hair removal techniques
that are temporary solutions, Silky Me provides much longer lasting results by getting to the root cause of the problem; the hair follicle.
Silky Me™ releases light energy, which travels down the follicle, safely heating the hair up along the way.
As soon as it reaches the follicle, the heat is strong enough to prevent it from growing the hair semi-permanently.
Silky Me Pro is suitable for both men and women. However, this device is not recommended for those with certain health conditions.
*Do not use Silky Me if:
- You are under the age of 16.
- You are Pregnant or breast-feeding.
- You have Epolepsy or light-induced seizures or migranes.
- You have history of kelodial scar formation, photosensitivity.
- You are taking medication that makes the skin more sensitive to light.
- You are not a Skin Tone and Hair Color match (Refer to the next question for more info)
*Do not use Silky Me on:
- Burned or tanned skin
- Tattoos, dark freckles, birthmarks or moles.
- The head, ears, neck, nipples or genitalia.
- Any active skin condition including acne, sores, psoriasis, eczema, burns and rashes.
As much as we want Silky Me to work for everyone, light based hair removal methods such as Silky Me or Clinical Laser can only work on certain skin tones and hair colors. The reason has to do with the pigmentation in skin and hair.
We are working closely to try and make Silky Me available to all skin tones and hair color in near future, however, for now please view the chart to see if Silky Me Pro is the right fit for you.
HAIR COLORS | SUITED | SKIN TONES | SUITED |
---|---|---|---|
White/Grey | No | Fair | No |
Light Blonde | No | Light | Yes |
Light Brown | Yes | Medium | Yes |
Brown-Dark Brown | Yes | Medium Deep | Yes |
Black | Yes | Deep | Yes |
Auburn-Red | No | Rich | No |
Silky Me Pro can be used all over the body and on the face. *Do not use on head, ears, neck, nipples or genitalia.
The majority of users report no pain at all; instead, most report feeling a slight sensation of heat and tingling when a light pulse is emitted.
Users with thick and dark hairs may feel slightly more, but this subsides once the hair removal session is completed.
For your convenience, this device has five energy levels that can be set according to your own sensitivity and tolerance.
Furthermore, Silky Me Pro features our exclusive Sensa Ice technology, which cools down the treatment area during the hair removal process making each treatment virtually painless.
Please Note: It's important that you don't treat the same area more than once per treatment session as this increases the likelihood of adverse effects.
For better results and a better experience, we recommend you shave before and in-between treatments.
However, we do not recommend waxing, because the hair shaft will be removed and therefore cannot be treated. Also, do not pluck or tweeze the hair out.
Typical hair removal plan during a full hair growth cycle:
Treatments 1 to 3: Do one treatment every week.
Treatments 4 to 9: Do one treatment every 2-3 weeks
Treatments 9+: Do one treatment every 2 months or Treat as needed, until desired hair removal results are achieved.
Due to hormonal changes during adolescence, treatments may be less effective to those going through puberty. As a general guideline, we recommend individuals under the age of 16 avoid using the Silky Me Pro.
There is no maximum age for adults who want to use the device.
Silky Me Pro is gentle and precise. It's designed to be suitable for at home use, so it’s 100% safe on the skin. This means it is suitable for sensitive skin types too!
Avoid flashing over any active skin conditions (burns, eczema, psoriasis sores, etc.)
The time it takes for full hair removal can vary depending on the area of the body that is being treated. Roughly 10-20 minutes.
Do you want to remove hair quickly? Silky Me Pro can produce individual light pulses at automatic intervals. This gliding method is unique, ultra-fast and you can simply glide the device over your skin. With this method a full-body treatment takes less than 20 minutes.
Yes, with Silky Me, safety always comes first. The Silky Me Pro has been put through rigorous testing to ensure safe, long-term operation.
The energy level used by over the counter IPL devices such as Silky Me are considered 100% safe by FDA.
Furthermore, Silky Me utilized double UV protection films to give you extra assurance when it comes to safety.
Silky Me Pro has passed CE certification which indicates conformity with health, safety, and environmental protection standards.
As with any light-based or laser hair removal device, results are not immediate. In fact, hair may sometimes appear to be growing back after a hair removal session, but typically after two weeks many of these hairs will simply fall out.
Hair grows in three different stages and only hairs in an active growth stage will be affected. Thus, hairs that are not active cannot be targeted. This is one of the main reasons why multiple sessions are required to achieve the desired result.
Skin Type, Hair Color, Genetics and other factors play a major role in when you see result but you should be able to see results within 4 to 12 sessions. Majority of customers see results within 4 weeks.
If 4 weeks passed and you do not see a major result, do not give up, continue the treatments up to 12 weeks. If in a very rare case you have done 12 sessions following the schedule provided in the User Manual and you still see no result, please contact us hello@silkyme.co to further assess your results and provide 1 and 1 consultation.
Returns/Warranty
Yes, we do! We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-day 100% Money-Back Guarantee.
We offer a 12 month warranty that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at hello@silkyme.co
We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-day 100% Money-Back Guarantee.
Keep track of your order through the provided tracking number. If you have any questions or concerns with your package, contact the third party courier.
Our online agents are available 24/7 on our website chat support. Or you can reach us at hello@silkyme.co.
Orders/Shipping
We ship from multiple warehouses across the USA.
We are located in Vancouver BC Canada and Sunny LA!
We currently offer free standard shipping on all Silky Me Pro orders.
Silky Me is not responsible for any customs & duties charges.
We accept Visa, PayPal, Mastercard, Amex, Discover, Diners Club, Apple Pay, Google Pay & Shop Pay.
*To process payments with Visa Debit, use PayPal.
Unfortunately we can only allow (1) coupon code per order. If you attempt to use more than one, the best code will be applied.
At this time we only offer shipping within the US. But stay updated for news on when our worldwide shipping goes live! (which is sooner than you think!)
Please allow up to 48 hours for your tracking information to update. If there has still been no movement beyond the 48 hour window, you can always send us an email at hello@silkyme.co
We are unable to make changes to orders once they have been placed in our system.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Silky Me is not responsible for lost or stolen products. Please contact the third party courier for info on your package.
Shipping labels are generated according to client's submitted shipping information.
If you have submitted an incorrect address, please email hello@silkyme.co immediately with your Order Number and the correct address.
If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes.
We process all orders within 2-3 business days. Go through the checkout process for the most accurate shipping times in your destination.
